We collect outstanding council tax, business rates and penalty charge notices for both Merton Council and Sutton Council.

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Pay an Enforcement Agent / Bailiff charge online by credit or debit card

The law

The processes that they must follow have recently changed due to a major reform in the enforcement industry that came into effect on 6 April 2014.

Compliance stage

The process for new cases must start with the issuing of a Notice of Enforcement. This carries a statutory fee of £75 which is added to the balance that the Bailiff Team have been instructed to collect. This is known as the Compliance Fee. At this stage you are encouraged to pay the total sum due in full or if you cannot do that to contact the Enforcement Agent Office on 020 8274 5986 in order to discuss your account.

Enforcement stage

If you do neither by the date and time as shown on your Notice of Enforcement, an Enforcement Agent will be instructed to attend your property in order to “ Take Control of your Goods “. Whether this action is completed or not you will become liable by virtue of that visit for a statutory Enforcement fee of £235.00. This action will also take place where you have defaulted on an arrangement given at the Compliance stage. If the Enforcement Agent has taken control of your goods he will provide you with paperwork ( Controlled Goods Agreement ) detailing the amounts to pay together with a list of items that he has control of and an agreed term of repayment if applicable. He will leave the goods with you at this stage.

When the Enforcement process relates to a Penalty Charge Notice your vehicle may be immobilised by clamping and will usually remain as such for a statutory 2 hour period prior to removal. Vehicles may also be immobilised on the Public Highway away from the registered keepers address as the Enforcement agents vehicles are fitted with Automatic Number Plate Recognition cameras.

Sale stage

If you do not pay in cases where goods have been taken into control within a property, you will be given prior notice of his intention to re-enter where he will remove goods for the purpose of sale. For this action you will be charged a statutory sale fee of £110 ( this is applied whether the goods are sold or not ) together with any disbursements. These may include locksmith , contractor or storage costs.

Likewise if it is necessary to remove a vehicle the statutory sale fee of £110 is applied together with any disbursements. In this instance this may include towing costs as well as other disbursements as mentioned above.

It should be noted that Enforcement Agents are now allowed to work 7 days per week between 06.00 hours and 21.00 hours.

Contact us

Merton Enforcement Agents
P O Box 63

Tel: 020 8274 5986
Email: EnforcementAgents@merton.gov.uk

We are no longer able to attend to personal visitors at the Civic Centre. You can email us anytime or telephone between 9am and 5pm.