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Ask for more information about a Housing Benefit decision

If you think that the decision about your Housing Benefit (HB) is wrong, we recommend that you ask for more information about the decision to help you decide what you want to do.

This section tells you how to do this for your HB claim. For appeals against Council Tax Support decisions made on or after 1st April 2013 please go to our Council Tax support appeals page.

On this page

How to get more information about the decision

If you want more information about the decision, contact us about the decision letter straight away.

You must do this straight away because if you want

you must do this within one month of the date on the decision letter and any delay in getting information about the decision reduces the time you have got to appeal.

The information you can get about the decision

When you contact us you have a choice about how to get the information.

  • You can ask us to verbally explain the reasons for the decision


  • if you want more information to help you decide what to do, ask us for a written statement of reasons for the decision if we have not already sent you one.

You must do this within one month of the date of the decision letter. We will send the statement of reasons to you as soon as possible. The one month you have to ask us to look at the decision again or to appeal against it will be extended by the time we took to send the statement of reasons.

What if you still disagree with the decision?

It is very important that you tell us if you are happy, or not happy about the decision after it has been explained. If you still disagree with the decision, you can:

See also

Discretionary housing payment

Related websites

Tribunal Service

Contact us

Merton Benefits Service
PO Box 610
Merton Civic Centre
London Road

Telephone: 020 8274 4903
Fax: 020 8545 3960