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Apply for a Test and Trace Self-Isolation Support Payment

If you are on a low income and you have been told to self-isolate by NHS Test and Trace, you may be entitled to a payment of £500 if you cannot work from home and will lose income as a result.

This payment is to help you to follow the self-isolation rules and stay at home.

Eligibility

If you meet all of the following criteria, you may be entitled to a Test and Trace Support Payment:

  • You have been told to self-isolate by NHS Test and Trace from a date on or after 28th September 2020, and given an 8 digit NHS Test and Trace ID number.
  • You are employed or self-employed.
  • You cannot work from home and will lose income as a result.
  • You are getting of one of the following benefits or self-isolating will cause you financial hardship.
    • Universal Credit
    • Working Tax Credit
    • Employment and Support Allowance (Income-related)
    • Housing Benefit
    • Income Support
    • Job Seekers Allowance (Income-based)
    • Pension (Guarantee) Credit

How to get your NHS Test and Trace ID number

When applying for a payment you will need to provide your 8 digit NHS Test and Trace ID number (also called a CTAS number).

If you test positive for coronavirus (COVID-19), or are told to self-isolate by NHS contact tracers, you'll be given an NHS Test and Trace Account ID and instructions on how to register.

If the app has advised you to self-isolate because you've been in close contact with someone who has tested positive for coronavirus, you'll need to register online with NHS Test and Trace to get an account ID.

You must ensure you follow the instructions to engage with the Test and Trace service.

Apply for a payment

Apply now

Upload a document

If you have already applied and you need to send us some documents to support your application, please use our upload form to send them to us. Please do not email them.

Upload a document

Other sources of help

If you need other help or support during a period of self-isolation help is available in Merton for things like getting your shopping or medication.