You are entitled to claim against us for damage or injury you believe we have caused to you or your property but this will not automatically entitle you to compensation for damage or injuries.

Establishing whether we have been negligent and are legally liable can be a complicated matter. We suggest you seek independent legal advice prior to making a claim.

Our staff are not allowed to admit or deny negligence. This must be decided by the council's insurers, who will decide if the council has been at fault and is liable for the claim against it.

 

How to make a claim

If you wish to make a claim for compensation you should contact the council in one of the following ways:

In writing

To the following address:

Risk and Insurance
7th Floor
Merton Civic Centre
London Road
Morden
SM4 5DX

Please include the following in your letter:

  • Your name, address and date of birth
  • Your occupation
  • Your national insurance number
  • Your telephone contact number(s)
  • The nature of the incident you are claiming about
  • Details of where and when the incident occurred
  • The nature of any damage or injury

 

By completing the relevant claim form:

 

What happens after a claim is submitted?

We aim to acknowledge receipt of your claim within seven days. It will then be passed to our insurers. They will then contact you, or any person you have nominated to represent you.

 

Gas, electricity or water

Anyone involved in an accident or incident concerning a public utility (gas, electricity, water) should contact the service provider directly as they are responsible for their own insurance arrangements.

 

Third-party solicitors - portal ID

For third-party solicitors enquiring about our insurance policy details and portal ID:

  • Our insurer for EL is Zurich Municipal, policy number QLA-01E223-0223 and portal ID C00108.
  • Our insurer for PL is Zurich Municipal, policy number QLA-01E223-0223 and portal ID C00108.

Defendant-only CNFs must be sent to:insuranceclaims@merton.gov.uk

 

Contact us

Risk and Insurance
7th Floor
Merton Civic Centre
London Road
Morden
SM4 5DX