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Coronavirus: changes to council services

Last updated: 19 July 2021

Service Status Last updated
Recycling and rubbish

Collections may take place later than usual due to a reduced workforce. If necessary, collections of general waste and food waste will be prioritised.

See Coronavirus update: your rubbish and recycling service
19 July 2021
LibrariesAll libraries and the Heritage & Local Studies Centre are open and providing a full range of services.  For opening hours visit: Libraries 19 July 2021
Youth centres and Acacia adventure playgroundOpen7 April 2021
Leisure centresOpen12 April 2021
Parks and green spaces

Our parks and playgrounds are open. See our guidance on using parks safely.

22 July 2021
Home-based care for adults

This service is being provided as normal.

22 December 2020
Day centresThe JMC, Leyton Road Centre, Eastway and All Saints Centre are open and offering a limited service. We will work carefully to increase daily attendance in line with government and Public Health guidance and keep customers and carers fully involved​19 July 2021
​​Residential and nursing homesPlease contact care homes for their latest news on visiting and see national guidance on GOV.UK​22 December 2020
Civic Centre, MordenWe are open, however the safest way to access our services and support is through our website or by calling 020 8274 4901. For everyone's safety, please consider whether you need to visit in person. 12 April 2021
Parking Enforcement of parking restrictions and Moving Traffic Contraventions  continue as normal. Please always park considerately. We continue to recognise the Health Emergency Badge. NHS staff who still need permits to undertake their daily duties should contact the NHS trust they are employed by.7 April 2021
Children's centresAll Children’s Centres are running a programme of activities - Abbey and Lower Morden open for health and midwifery services only. All activities must be booked and will have restricted numbers3 June 2021
CemeteriesWe have changed the opening hours for our cemeteries.13 July 2020
Funerals

There are no official limits on mourners, however there are operational restrictions on the number who can be accommodated at the grave and if using chapels at the sites. are able to accommodate more people. It is advised to coordinate through your funeral director or directly with the cemetery offices to discuss arrangements. See Arranging a Funeral.

19 July 2021
Street trading pavement licencesThere is a fast-track process for businesses to obtain a pavement licence from us. The licence allows furniture such as tables and chairs on the pavement.1 July 2020
Register office

Morden Park House is open by appointment only. Please do not visit without an appointment. 

Booking a ceremony

Phone number 020 8274 5777

We are now able to offer a modified citizenship ceremony.

6 January 2021
Transport projectsWe have prepared an emergency transport response to the pandemic and to aid social distancing in the borough7 May 2020
Adult learning coursesA full range of face-to-face and online courses is available. Please see Adult learning courses for links to current courses on offer and to enrol.19 July 2021
Deaf or hearing-impaired adultsOur drop-in service is still open but not at the Civic Centre. Please contact Mary Hicks21 April 2020
Planning enforcementEnforcement site visits are restricted. If you wish to report a planning breach please include as much detail and photographs if possible16 April 2020
Road maintenanceWe have re-programmed our road maintenance works to minimise disruption to residential streets and focus on essential road works to keep the borough moving.20 April 2020
Council meetingsThe majority of Council and committee meetings will resume in person after 21 June 2021. For further details on meeting dates and venues please see the council calendar. 13 May 2021
Planning applications

We are continuing to register, validate and consider planning applications which will be consulted on by letter.

Committee meetings are taking place virtually.

More applications are being decided by senior officers temporarily.

Site visits are not taking place unless essential, and we are requesting photographic evidence instead.

21 April 2020
Hate crime advice surgerySurgeries are now being held over the phone on the second Tuesday of every month, midday to 1pm. Call 020 8545 41462 December 2020
Domestic abuse one-stop shopThe service is suspended but other support services are still available.25 March 2020

Support for care homes – our response to Government

On 29 May 2020, in response to a request from the Government's Minister for Care, the Council was asked to publish a full outline of the support provided to care homes during the pandemic. The outline response to the Government is below.

Letter to Minister of State for Care 29 May 2020 (PDF)