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Coronavirus: changes to council services

Last updated: 12 April 2021

We have made the very difficult decision to change or close some of our services in line with government advice. We are working hard to provide vital services and to ensure our most vulnerable residents are supported.

Please use our website to access services if you can, instead of phoning us, as this gives us more capacity to speak to those who cannot access online services.

Service Status Last updated
Recycling and rubbish

Collections may take place later than usual due to a reduced workforce. If necessary, collections of general waste and food waste will be prioritised.

See Coronavirus update: your rubbish and recycling service
5 January 2021
LibrariesAll libraries are open for browsing and bookable PC usage. Click and collect services and the Home Visits Library Service will continue to operate as usual. For opening hours visit: Libraries 12 April 2021
Youth centres and Acacia adventure playgroundOpen7 April 2021
Leisure centresOpen12 April 2021
Parks and green spaces

Our parks and playgrounds are open. See our guidance on using parks safely.

2 December 2020
Home-based care for adults

This service is being provided as normal.

22 December 2020
Day centresJMC and the Leyton Road Centre are open and offering a limited service. All Saints Day Centre and Eastway Day Centre are closed.​21 December 2020
​​Residential and nursing homesPlease contact care homes for their latest news on visiting and see national guidance on GOV.UK​22 December 2020
Civic Centre, MordenWe are open, however the safest way to access our services and support is through our website or by calling 020 8274 4901. For everyone's safety, please consider whether you need to visit in person. 12 April 2021
Parking Enforcement of parking restrictions and Moving Traffic Contraventions  continue as normal. Please always park considerately. We continue to recognise the Health Emergency Badge. NHS staff who still need permits to undertake their daily duties should contact the NHS trust they are employed by.7 April 2021
CemeteriesWe have changed the opening hours for our cemeteries.13 July 2020

Chapel services are now available. The numbers that can attend are different for each chapel: see Arranging a Funeral.

3 December 2020
Street trading pavement licencesThere is a fast-track process for businesses to obtain a pavement licence from us. The licence allows furniture such as tables and chairs on the pavement.1 July 2020
Register office

Morden Park House is open by appointment only. Please do not visit without an appointment. 

Booking a ceremony

Phone number 020 8274 5777

We are now able to offer a modified citizenship ceremony.

6 January 2021
Transport strategyWe have prepared an emergency transport response to the pandemic and to aid social distancing in the borough: see Transport Strategy7 May 2020
Adult learning coursesSome face-to-face courses are being provided along with an expanded online offer. Please see Adult learning courses for links to current courses on offer and to enrol.7 April 2021
Deaf or hearing-impaired adultsOur drop in service is still open but not at the Civic Centre. Please contact Mary Hicks21 April 2020
Planning enforcementEnforcement site visits are restricted. If you wish to report a planning breach please include as much detail and photographs if possible16 April 2020
Road maintenanceWe have re-programmed our road maintenance works to minimise disruption to residential streets and focus on essential road works to keep the borough moving.20 April 2020
Council meetingsAll council committee meetings are taking place virtually until further notice.24 April 2020
Planning applications

We are continuing to register, validate and consider planning applications which will be consulted on by letter.

Committee meetings are taking place virtually.

More applications are being decided by senior officers temporarily.

Site visits are not taking place unless essential, and we are requesting photographic evidence instead.

21 April 2020
Hate crime advice surgerySurgeries are now being held over the phone on the second Tuesday of every month, midday to 1pm. Call 020 8545 41462 December 2020
Children's centresChurch Road, Acacia, Steers Mead, Newminster and Lower Morden are open for health and midwifery services only.25 March 2020
School admissionsOperating as normal25 March 2020
Domestic abuse one-stop shopThe service is suspended but other support services are still available.25 March 2020

Support for care homes – our response to Government

On 29 May 2020, in response to a request from the Government's Minister for Care, the Council was asked to publish a full outline of the support provided to care homes during the pandemic. The outline response to the Government is below.

Letter to Minister of State for Care 29 May 2020 (PDF)