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Coronavirus: changes to council services

Last updated: 9 September 2020

We have made the very difficult decision to change or close some of our services in line with government advice. We are working hard to provide vital services and to ensure our most vulnerable residents are supported.

Please use our website to access services if you can, instead of phoning us, as this gives us more capacity to speak to those who cannot access online services.

Service Status Last updated
Residential and nursing homesFamily members and friends can now visit their loved ones in residential and nursing homes. Read more: Merton Council relaxes visitor restrictions in residential and nursing homes4 September 2020
Street trading pavement licencesThere is a fast-track process for businesses to obtain a pavement licence from us. The licence allows furniture such as tables and chairs on the pavement.1 July 2020
Deaf or hearing-impaired adultsOur drop in service is still open but not at the Civic Centre. Please contact Mary Hicks21 April 2020
Transport strategyWe have prepared an emergency transport response to the Coronavirus pandemic and to aid social distancing in the borough: see Transport Strategy7 May 2020
Planning enforcementEnforcement site visits are restricted. If you wish to report a planning breach please include as much detail and photographs if possible16 April 2020
CemeteriesWe have changed the opening hours for our cemeteries.13 July 2020
FuneralsChapel services are no longer available.
Attendees at grave side services are limited to 20 immediate family members.
15 July 2020
Adult social careCare services are running as normal.
Leyton Road Day Centre, All Saints Day Centre and Eastway Day Centre are closed.
Home-based care is still being provided as normal.
25 March 2020
Recycling and rubbish Collections are operating as normal.

Please put disposable paper masks in your general waste – not in your recycling – and tie the bag securely.

If you are self-isolating please see the guidance on putting out your rubbish and recycling for collection.

Visits to Garth Road reuse and recycling centre must be booked in advance Monday-Friday.

Please do not leave items outside closed charity shops, or dispose of your household waste in bonfires or litter bins.

For further details and a PDF leaflet, see Coronavirus update: your rubbish and recycling service
20 July 2020
LibrariesWimbledon, Mitcham and Colliers Wood libraries have reopened with a click and collect service.

Home visits library service is operating as normal to help support our vulnerable residents
13 July 2020
Civic centre, MordenWe are open 9am-5pm Monday to Friday.
The safest way to access our services and support is through our website or by calling 020 8274 4901. For everyone's safety, please consider whether you need to visit in person. 
24 August 2020
Register a deathIf a death occurs in Merton please telephone 020 8274 5777 for an appointment. Please do not come to the office as all registrations will be conducted over the telephone.6 April 2020
Parking Enforcement of parking restrictions has returned to normal. We continue to recognise the Health Emergency Badge. NHS staff who still need permits to undertake their daily duties should contact the NHS trust they are employed by.24 July 2020
Road maintenanceWe have re-programmed our road maintenance works to minimise disruption to residential streets and focus on essential road works to keep the borough moving.20 April 2020
Wimbledon town centre improvementsPublic realm enhancements at Wimbledon Theatre and St Marks Place will start in the summer (pending any further changes due to COVID-19).20 April 2020
Parks and green spacesOur parks are open, including outdoor gymssports pitches and courts.

Playgrounds are open but paddling pools and water play areas are closed.

Read our guidance on using parks safely.

Please remain at least 2 metres apart from others at all times. Please keep your dog under control at all times and on a lead if necessary.

No barbecues are allowed.

Wimbledon athletics track is open, though the changing rooms and toilets inside the track are closed.
23 July 2020
EventsA number of events in our parks have been cancelled, including Rough-Runner and the Wimbledon Park Easter funfair, whilst others have been postponed. Please check with the event organiser using contact details on our events calendar.25 March 2020
ConsultationsConsultations about controlled parking zones, traffic and road safety schemes, and Morden regeneration have been suspended.20 April 2020
Children's centresChurch Road, Acacia, Steers Mead, Newminster and Lower Morden are open for health and midwifery services only.25 March 2020
School admissionsOperating as normal25 March 2020
Adult learning coursesFace-to-face learning has been suspended. Online courses are still available. You can also register an expression of interest for future courses.1 May 2020
Leisure centres and gymsPhased reopening.15 July 2020
Council meetingsAll council committee meetings are taking place virtually until further notice.24 April 2020
Planning applicationsWe are continuing to register, validate and consider planning applications which will be consulted on by letter.

Committee meetings are taking place virtually.

More applications are being decided by senior officers temporarily.

Site visits are not taking place unless essential, and we are requesting photographic evidence instead.
21 April 2020
Hate crime advice surgeryCancelled until further notice.
Reporting services are still available.
25 March 2020
Domestic abuse one-stop shopThe service is suspended but other support services are still available.25 March 2020
Register office Morden Park House is open by appointment only.

We are now able to offer a modified citizenship ceremony.
24 June 2020


Support for care homes – our response to Government

On 29 May 2020, in response to a request from the Government's Minister for Care, the Council was asked to publish a full outline of the support provided to care homes during the pandemic. The outline response to the Government is below.

Letter to Minister of State for Care 29 May 2020 (PDF)