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Help for people at high risk from coronavirus (clinically extremely vulnerable)

Find out what support is available if you are at high risk of severe illness from coronavirus (clinically extremely vulnerable).

Who is at high risk from coronavirus (NHS website)

From Thursday 1 April 2021, if you are clinically extremely vulnerable you no longer need to 'shield'. You are advised to continue to take extra precautions to protect yourself and follow the government guidance to minimise your risk of exposure to the virus.

Register for support

You can register online to:

  • get access to priority supermarket deliveries
  • ask for someone to contact you about any local support that’s available
    update your details - for example, your address.

Merton Community Hub

The Merton Community Hub is run by our voluntary sector partners and is your main point of call for any support you may need. The types of support available include support with shopping, collection of prescriptions and signposting to appropriate services (for example befriending services).

The Hub is open 10am – 4pm Mondays to Fridays and residents can contact the Hub by telephone on 020 8066 4086 or via email:  

Support with ordering food

Use online shopping if you can, or ask others to collect and deliver shopping for you (friends, family, or a volunteer, including NHS Volunteer Responders). If you already have a priority delivery slot with a supermarket that will continue, you do not need to do anything further.

Should you need support with being set up for priority supermarket delivery slots or need any further support with regard to the supply of food please contact the Merton Community Response Hub on the number above.


You are advised not to go to a pharmacy.

You are encouraged in the first instance to ask a friend, family member, carer or a volunteer (for example one of the NHS Volunteer Responders) to collect your medicines for you. If none of these are available, then you will be eligible for free medicines delivery. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they will arrange this free of charge.

Community pharmacies will still be available to offer health advice but do check their opening hours.

Find your nearest pharmacy

Warm and well

The London Borough of Merton is aware of the rising costs of energy and are offering a free service to help. ‘Warm & Well in Merton’, is a support service to help you keep your home warm for less and is free to all residents who have received this letter.

For more information on the support available please call or email our partners Thinking Works today: Freephone 0800 118 23 27, text 07928 394 482, email


MASCOT Telecare and Community Support Services provide a range of initiatives enabling people to remain at home with independence and security. Offering carelines and telecare services to vulnerable people and those with a disability, MASCOT prevents unnecessary admissions to hospital and residential care.

They also help protect victims of harassment, domestic violence and bogus callers. Additionally, through a range of telecare sensors, MASCOT helps with long term conditions such as COPD, Alzheimer’s Disease and diabetes and plays an invaluable part in managing physical, learning disabilities, and sensory impairments.

For further information please visit the MASCOT website or telephone 020 8274 5940

COVID-19 Community Champions

We are looking for Community Champions to help stop the spread of Covid-19 in Merton. Community Champions are people in local communities who are connected to the council and public health teams to help spread accurate information and guidance with family, friends and neighbours, helping keep everyone in Merton safe. Anyone who lives or works in the borough can join the network and help us stop the spread of the virus.

To register for an introductory session, or for more information, please email