Find out what support is available if you are at high risk of severe illness from coronavirus (clinically extremely vulnerable).
Who is at high risk from coronavirus (NHS website)
Formal shielding has been introduced for people who are extremely clinically vulnerable.
The advice if you are clinically extremely vulnerable is to only go out for medical appointments, exercise or if it is essential. You should not attend work.
Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 (GOV.UK website).
Register for support
register online to:
- get access to priority supermarket deliveries
- ask for someone to contact you about any local support that’s available
update your details - for example, your address.
Merton Community Response Hub
Merton Community Response Hub is run by our voluntary sector partners and is your main point of call for any support you may need. The types of support available include support with shopping, collection of prescriptions and signposting to appropriate services (for example befriending services).
The Hub is open 10am – 4pm Mondays to Fridays and residents can contact the Hub by telephone on 020 8685 2272 or via e-mail:
Merton Community Response Hub Christmas opening hours
Support with ordering food
Use online shopping if you can, or ask others to collect and deliver shopping for you (friends, family, or a volunteer, including NHS Volunteer Responders). If you already have a priority delivery slot with a supermarket that will continue, you do not need to do anything further.
Should you need support with being set up for priority supermarket delivery slots or need any further support with regard to the supply of food please contact the Merton Community Response Hub on the number above.
You are advised not to go to a pharmacy.
You are encouraged in the first instance to ask a friend, family member, carer or a volunteer (for example one of the
NHS Volunteer Responders) to collect your medicines for you. If none of these are available, then you will be eligible for free medicines delivery. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they will arrange this free of charge.
Community pharmacies will still be available to offer health advice but do check their opening hours. To find out where your nearest pharmacy is, visit: nhs.uk/find-a-pharmacy
Warm and well
The London Borough of Merton is aware of the rising costs of energy and are offering a free service to help. ‘Warm & Well in Merton’, is a support service to help you keep your home warm for less and is
free to all residents who have received this letter.
For more information on the support available please call or email our partners Thinking Works today: Freephone: 0800 118 23 27; Text: 07928 394 482; Email:
MASCOT Telecare and Community Support Services provide a range of initiatives enabling people to remain at home with independence and security. Offering carelines and telecare services to vulnerable people and those with a disability, MASCOT prevents unnecessary admissions to hospital and residential care.
They also help protect victims of harassment, domestic violence and bogus callers. Additionally, through a range of telecare sensors, MASCOT helps with long term conditions such as COPD, Alzheimer’s Disease and diabetes and plays an invaluable part in managing physical, learning disabilities, and sensory impairments.
For further information please visit the
MASCOT website or telephone 020 8274 5940
COVID-19 Community Champions
We are looking for Community Champions to help stop the spread of Covid-19 in Merton. Community Champions are people in local communities who are connected to the council and public health teams to help spread accurate information and guidance with family, friends and neighbours, helping keep everyone in Merton safe. Anyone who lives or works in the borough can join the network and help us stop the spread of the virus.
To register for an introductory session, or for more information, please email