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We want to make sure you can get information about our services in a way that you understand. Our translation service provides language services in more than 80 languages and local dialects, including British Sign Language.
We will be happy to advise you on any matter relating to interpreting/translating, offer specialist guidance on the translation of publications and training on how to work with interpreters etc. For any queries or advice, please contact the Translation Service manager.
Our interpreters are experienced, trained professionals with excellent cross-cultural communication skills. All interpreting sessions are treated as confidential and all our interpreters abide by the Merton Translation Service code of conduct.
All documents are translated by experienced professionals and are treated as confidential. All translated material is word-processed and we try to accommodate any formatting request you might have.
We offer text transcription services (i.e. transcription of printed information on to Braille, audio-tape, or diskette). We can also provide information on video, DVD or CD-ROM format.
Please note that this service is recommended only for urgent cases, when there is no time for an interpreter to be physically present. Telephone interpreting does not involve our interpreters calling your clients on their own - you have to lead the three-way conversation.
We can send you letters in your preferred language or specified format and you can reply to them in the same way. Ask the council officer you are dealing with to send you letters in the format you want.
On the third Tuesdays of each month, between 9 am and 1 pm, a Tamil speaking interpreter is available in Merton Link at the Civic Centre. They are available to assist Tamil residents speak with Council officers and help with filling in forms and queries. No appointments are necessary and customers are seen on a first come first served basis.
On the third Wednesdays of each month, between 9 am and 1 pm, a Polish speaking interpreter is available in Merton Link at the Civic Centre. They are available to assist Polish residents speak with Council officers and help with filling in forms and queries. No appointments are necessary and customers are seen on a first come first served basis.
If you hold level 3 certificate in Community Interpreting and are interested in registering with us please email firstname.lastname@example.org to request an application form.
London Borough of Merton
Merton Civic Centre
Telephone: 020 8545 3397
Fax: 020 8545 4138
Our office hours are Monday to Friday from 9am to 5pm. All other times or when all our lines are busy, you can leave a message on our answering machine and we will call you back as soon as possible.
Please note that our interpreters will work outside office hours and weekends.
This page was last updated on Monday 28 September 2015