We have legal powers to take action against noise which is considered a ‘statutory nuisance’. If we are satisfied that a noise nuisance exists then we can issue a noise abatement notice.

When deciding whether a noise nuisance exists we consider a number of factors, including:

  • type of noise
  • time of day
  • frequency
  • volume
  • duration
  • impact on those suffering noise nuisance

We take a step-by-step approach which includes contacting alleged offenders and asking you to keep a diary of noisy events. Based upon this evidence we might visit your property or use noise monitoring equipment to decide if a formal investigation is needed.

Noise we can do something about

  • barking dogs
  • commercial premises noise (such as extraction units and air conditioning systems)
  • DIY activities during unsociable hours
  • loud amplified music
  • pubs and clubs
  • alarms
  • construction and demolition sites

Report a noise nuisance

You can report noise nuisance online using the Street Scene Form.

During office hours: 9am to 5pm Monday to Friday, telephone 020 8545 3025.

On Saturday nights between 11pm and 4am, please call our out of hours noise service on 020 8543 9750.

In June, July and August the service is also available on Fridays from 11pm to 4am.

Noise we can't do anything about

  • roads, railways and aircraft
  • children playing
  • everyday domestic noise that can be heard because of poor sound insulation like talking, walking about, babies crying or doors slamming
  • normal urban noise

Taking your own legal action

If we are unable to take action you can consider taking your own legal action. We have produced a guide to help you:

Guide to taking your own legal action