Due to a technical fault, our scanning service currently has a low success rate, so you may prefer to go to a different scanning location. Find your nearest ID document scanning locations.


If you are starting your application for the EU Settlement Scheme, and you don't have access to an Android mobile phone or tablet that can scan your ID document, you can bring your ID document to us. After we have verified your identity, you will be able to continue your application yourself at a later time.

The deadline for applying to the EU Settlement Scheme will be 30 June 2021, or 31 December 2020 if the UK leaves the EU without a deal.


Who can use the document scanning service

You can only use the document scanning service if:

  • you haven't already started an online application, and
  • your identity document is biometric.

If you can't use this service, there are other ways to have your document checked.



We offer a walk-in service at Merton Register Office on the following days. You don't need an appointment.

  • Tuesdays 9am – 11.30am
  • Thursdays 9am – 11.30am

You may have to wait at busy times.

Merton Register Office
Morden Park House
London Road

Map of Merton Register Office


What to bring

If you're an EU, EEA or Swiss citizen, you need to bring your biometric passport.

If you're not an EU, EEA or Swiss citizen, you need to bring your UK-issued biometric residence card.

We can only scan the ID documents listed above. If you do not have one of these ID documents then please visit the Apply to the EU Settlement Scheme (GOV.UK) web page.

You will also need:

  • a mobile phone that can receive text messages
  • an email address

We don't keep your ID document and in most cases you won't be asked to send your passport anywhere else during the application



The cost to use our document scanning service is £20 (including VAT).


About the EU Settlement Scheme

If you're an EU, EEA or Swiss citizen, you and your family can apply to the EU Settlement Scheme to continue living in the UK after 30 June 2021. If your application is successful, you'll get either "settled" or "pre-settled" status.

EU Settlement Scheme – find out more