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Taxicard and Capital Call schemes for people with a disability

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London Taxicard scheme

The scheme allows Londoners with mobility impairment which prevents them from using buses or trains to travel in the contractor’s licensed radio taxis (black cabs) at subsidised rates.

be eligible, you must be unable or virtually unable to use buses or trains because of either blindness or any permanent or long term disability or injury which seriously impairs your ability to walk. The scheme is not available to people who suffer temporary disabilities.

Automatic eligibility criteria

  • Higher Rate Mobility Component of the Disability Living Allowance
  • 8 points or more for the moving around activity component of PIP
  • Registered severely sight impaired/blind

How can I join the scheme?

To be eligible for the Taxicard scheme you must :

  • Be able to use ordinary black taxis
  • Have access to a telephone (for booking taxis)
  • Be resident of the London Borough of Merton

If you meet this eligibility criteria, you will need to complete an application form. To request an application form please contact Taxicard scheme directly on 0845 4154156 or apply online.

All application forms can also be downloaded via the Taxicard (London Councils) website

The form will ask for information on your needs, and where you live and require proof of certain benefits.

Please note that you may be required to provide proof of where you live and evidence to support your application.

Please do not return completed forms to the London Borough of Merton. The completed form should be returned to the following address:

London Councils
59 ½ Southwark Street
London SE1 0AL

Do I need to provide proof of residency or identity?

Yes. You may also be required to provide acceptable proof of residency and proof of identity.

The following documents are acceptable as proofs of identity:

  • Photocard or paper driving licence
  • Copy of current passport photo page
  • Copy of birth certificate
  • Copy of NHS Medical Card
  • Copy of entitlement to the Higher Rate Mobility component of the Disability Living Allowance
  • Copy of letter of entitlement to Personal Independence Payment (moving around activity)

The following documents are acceptable as proofs of residency:

  • Council or Housing Trust rent book
  • Copy of tenancy agreement
  • Copy of Council Tax bill, TV licence/exemption letter
  • Copy of flat or house contents insurance
  • Copy of Council housing association rent book, statement or letter

How does the Taxicard scheme work?

Scheme users need to telephone the taxi contractor operating the scheme to book a taxi. Alternatively, you can use a taxi rank or hail a taxi in the street. At the end of the journey, you pay the driver the flat fare which has been determined by Merton. The Borough will subsidise up to a set maximum for each journey.

For example: If you take a black cab under the Taxicard scheme, the first £2.50 is paid by you. The borough pays the next part of the cost up to a maximum of £8.30, and any further cost (i.e. when the meter reaches £10.80) would be paid by you.

The level of subsidy varies on the time of the day; £8.30 during the day, £9.30 for evenings and weekends and £10.80 at night.

How many trips can I take?

Currently, Merton allows a maximum of 72 trips per person a year. Double swiping is allowed.

Please refer to the Taxicard website for up to date information.

Taxicard Usage Review - Frequently Asked Questions (1.6MB)

Capital Call scheme

The Capital Call scheme complements the Taxicard scheme, and enables members to use subsidised door to door transport for people with mobility problems, using minicabs. The scheme is operated by The Transport Coordination Centre (TCC) and is funded by the office of the Mayor of London.

Please note that members of the scheme can use both Taxicard and Capital Call.

For more information see Capital Call (Transport for London)

See also

Related websites

This page was last updated on Monday 4 August 2014