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The Annual Residents' Survey is a survey of residents over 18 years old in the borough. Merton residents are interviewed, face to face by independent researchers, about their personal concerns, attitudes to the council and council services. Over a thousand local people are interviewed in their homes and public places ensuring that the opinions of a broad mix of residents are collected. In recent years we have also surveyed young people between the ages of 11 and 17.
A London-wide survey is carried out at the same time as Merton's own survey, which enables Merton to compare its results both with previous years and with the rest of London.
The Residents' Survey for 2013 will take place from 9 September until 13 October. We carry out the survey using market research company TNS-BMRB, whose staff will be knocking on residents' doors over the one-month period. If you are asked to complete our survey, we would be extremely grateful for your time and cooperation in doing so. We hope residents will take the opportunity to tell us what they think of the council and the local area.
We expect the results of this year's survey to be available in Spring 2014.
The Residents' Survey 2012 was carried out in September and October 2012. The main survey covers the following issues:
The results from Merton’s 2012 Residents' Survey show that, compared with the 2011 results, more residents feel the council is providing value for money. Merton is also outperforming London in many of the services it delivers.
Crime continues to be a top concern for many residents, but the proportion of residents worried about crime continues to fall year on year, as has concern about anti-social behaviour. This is despite a drop in satisfaction with policing.
Residents are generally positive about Merton, with 79% agreeing that the council is doing a good job.
Compared to the London wide average, significantly more Merton residents agree that the council:
Satisfaction with the borough's recycling facilities has increased significantly compared to last year and is also well above the London average. Public transport is also a key area where residents feel the council performs well.
Refuse collection has seen a major increase on last year in comparison with the pan-London score, as has satisfaction with street repairs and parks, playgrounds and open spaces.
Although there was a drop in satisfaction with policing, the level of satisfaction with the service remains significantly higher in Merton that in the rest of London. On the other hand, council housing, housing benefit service and secondary education are areas where Merton's ratings are behind the London average.
Young people’s concerns are similar to those of adults, with crime the biggest concern. Bad behaviour and bullying are also concerns for young people, with both seeing an increase in the level of concern since 2011.
Merton has been rated significantly ahead of London for listening to concerns of young people and doing enough to protect young people. 11-17 year olds in the borough also rated Merton significantly ahead of the rest of London for local health services, repair of roads, sports and leisure facilities, activities for young people and libraries.
Whilst we are pleased that residents generally feel we are going a good job, we know there is a lot more work to do. Although the level of concern is dropping, crime, is still the top worry for residents. Concern about lack of jobs and lack of affordable housing are also increasing concerns this year so these are areas we will look to target whilst making sure we continue to improve the value for money we offer residents.
Consultation and Community Engagement,
Merton Civic Centre,
Tel: 020 8545 3896
This page was last updated on Wednesday 4 September 2013