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This page describes the how we use the information that you give us – particularly the information that relates to you. We always aim to process your information fairly. That means telling you what we are going to do with it, how long we are going to keep it and who we will disclose it to. This is sometimes called a 'fair processing notice', or 'privacy notice'.
For some of our services, we need to hold information about you so that we can provide you with services or get in touch with you. When we hold your details we will keep them secure. If we need to pass them on to other people who are contracted to provide services for us, we will tell you. Our contractors will only use your details to provide services to you on our behalf.
The main reasons for which we use personal data are:
The full list of our reasons is on the Information Commissioner's Office website. To see this go to the Data Protection Public Register (Information Commissioner's Office website) and enter our registration number, which is Z4606899. The Information Commissioner is an independent official appointed to oversee the Data Protection Act 1998.
We will have processes in place to make sure the information we hold about you is correct, up to date and necessary. We will keep it only for as long as we need to. We will have systems in place keep your personal data secure, whether it is held on paper or electronically.
We will share your information internally where we are required to do so by law. When we share your information with external organisations, we will always tell you who we are sharing your information with and why. We ensure that we only share your information with other organisations when this is lawful. Where required, we will share information with the council’s Electoral Services team as permitted by law for the purpose of maintaining the electoral register.
We would only share your information without telling you when we are asked to do this by the police (or another law enforcement agency) and they require this to investigate a crime.
We have a duty to protect public money so we may use the information we hold to prevent and detect fraud. We also pass information to central government for use in the National Fraud Initiative (NFI) which investigates fraud. For more information please look at the NFI web page (gov.uk site).
We won't give or sell your information to any third party for marketing purposes unless we have first asked your permission.
There is more information for specific areas related to children and young people:
You have the right to be confident that the council handles your personal information responsibly and in accordance with the Data Protection Act 1998. You can complain to us if you have a concern about the way the council is handling your information, for instance if:
There is only one stage for these types of complaints, and the Head of Information Governance will see the response. If that response does not fully address your complaint, or if you are still not satisfied with the council’s actions, you can contact the Information Commissioner’s Office ('ICO'). Further information can be found on the ICO web site - the link is below. The ICO's address is Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and the phone number is 0303 123 1113 (local rate).
If you are concerned about the way we have handled your personal information, please contact us using the details below. Although the Information Commissioner's Office is able to investigate your concerns too, they will expect you to contact us first, to try to resolve the issue.
The Information Governance Team
Merton Civic Centre
Telephone: 020 8545 4182
Fax: 020 8545 4105
This page was last updated on Friday 17 April 2015