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Comments, compliments and complaints

For compliments, please contact the relevant department

Complaints about Merton Council

For service requests and enquiries about environmental services that are not complaints (such as reporting a missed refuse or household recycling collection, graffiti, abandoned vehicles, broken street lights, and fly-tipping) please use the street scene enquiry form.

Online forms

• Complaints form
  For complaints about any department of Merton Council.

Printable forms

• Download Comments, complaints and compliments form

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Compliments, and departmental complaints

Children, Schools and Families
Tel: 020 8545 3263
Email: childrensservicescomplaints@merton.gov.uk

Community and Housing
Tel: 020 8545 4155
Email: ss.complaints@merton.gov.uk

Corporate Services
Tel:  020 8545 3573
Minicom: 020 8545 3636
Email: cscomplaints@merton.gov.uk

Environment and Regeneration Department
Tel: 020 8274 4901
Minicom: 020 8545 3245
Email: esenquiries@merton.gov.uk

Chief Executives
Tel: 020 8545 4187
Minicom: 020 8545 3222
Email: ced.complaints@merton.gov.uk

Complaints about other organisations or people

Follow the links below to complain about a range of other services:

• Advertising complaints
• Ombudsmen
• Sex discrimination
• Report a problem (street scene enquiries)
  Nuisance neighbours, missed refuse collection, graffiti and more.

You can report minor crimes online at Non-emergency minor crime notification (Police website)

Complaints Policy

Download the full version of Merton's Complaints Policy (April 2009)