Merton Council

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CCTV (closed circuit television)

CCTV camera

Merton’s CCTV service started in December 1994 with just eight cameras in Mitcham town centre. Today there are over 200 permanent cameras in town centres, community shopping areas, housing estates, car parks and other council property.

CCTV strategy

The objectives of CCTV include to:

  • Reduce crime and disorder
  • Increase public reassurance
  • Support and enhance community safety
  • Protect Council staff and property
  • Assist in area management
  • Help improve the economy of town centres
  • Assist in, and bring added value to, the delivery of services by Council departments and other partners.

You can download a copy of our full strategy below

CCTV Strategy

How CCTV operates

CCTV is a staffed service, operating from a secure control room, 24 hours a day, 7 days a week, 365 days a year.

The whole operation is carefully managed and operated under Codes of Practice which protect and preserve personal privacy.

The pictures from each camera are recorded continuously. Most of the cameras have full 360 degree pan, tilt and zoom movement.

The role of the CCTV operators is to:

  • Proactively monitor the areas covered by the camera
  • Look out for any situations or behaviour which are or appear to be ‘out of the ordinary’
  • When any unusual incident happens, to keep it under close observation and straightaway alert the relevant agency whose job it is to respond – police, Neighbourhood Wardens, town centre managers, graffiti and fly-tipping.

There are direct voice and picture links between the CCTV Control Room and the Merton police control room. There is also radio contact with police officers on the street, Neighbourhood Wardens and about 70 town centre shops which are members of Retail Radio Link schemes. This means that these partners can quickly alert each other and the CCTV operators, who can then use the cameras to respond straightaway to incidents, or potential incidents. CCTV cameras also monitor dispersal areas.

CCTV is also used to support work on Anti-social Behaviour Orders (ASBOs). Pictures of people who have been served with an ASBO are on display in the control room, alongside the conditions of their ASBO. This means that if they are seen to breach the conditions, the control room can then alert the relevant police or council officers.

CCTV is also used  by Parking Services to enforce bus lanes and moving traffic contraventions.

See also

Contact us

Parking and CCTV Services
Merton Council
Civic Centre
London Road

Telephone: 020 8545 3843

This page was last updated on Thursday 6 April 2017

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