Skip to content
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.
Visit the Citizens Advice website or call the Citizens Advice consumer helpline on 03454 04 05 06.
Citizens Advice consumer service can:
If necessary, Citizens Advice will refer your complaint to us so that we can investigate breaches of criminal legislation. Please note that we cannot assist in individual disputes with traders.
The ECCS provides general information on consumer laws and rights when you are thinking of buying a service from another EU member state. They can answer many of the questions you may have and help you choose the correct service and the correct service provider. The ECCS also provide details of organisations that can give practical assistance in the case of a dispute.
If your business is based in the borough and you need advice on consumer or fair trading matters, you can contact us directly at firstname.lastname@example.org. You can also visit the Business Companion website which covers all major Trading Standards legislation.
For comprehensive and up to date guidance on how to deal with customer complaints, refunds and returns visit the Sale of Goods Act (SOGA) hub website. All the training and promotional materials provided are available to access online or to download in a variety of formats.
We want to ensure that everyone has the tools and information they need to deal with a modern trading environment. Education is crucial to establish and maintain consumer and business confidence. We offer talks to local community groups, schools and business organisations on consumer rights and legislation. If you are interested in this initiative please complete our Educational Talks: Request Form
Merton Civic Centre
Tel: 020 8545 4018
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.
This page was last updated on Thursday 21 April 2016