Merton Council

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Housing Benefit and Council Tax Support

If you are on a low income and need help paying your rent or council tax, you may be able to claim Housing Benefit (HB) or Council Tax Support (CTS).


Go faster!- on line access to your claim

We have introduced new and enhanced on line services on  My Tax and Benefits. The service gives access to customers 24 hours a day and 7 days a week. Residents claiming HB or CTS can access the details of their claim, the payments made and download their notifications within 24 hours of a decision being made on their claim. Go to My Tax and Benefits to set up a secure online account..

Notification letters for landlords go digital

Landlords, who get HB paid directly to them, need to make sure they are registered for  My Tax and Benefits. From 1 March 2015 notifications will only be available to view from My Tax and Benefits. Act now to ensure secure access to notification letters and details of payments made directly. Merton will no longer send paper notifications to you. Once registered you will receive emails to tell you a letter is ready to download from your My Tax and Benefits account. If you haven't set up an account go to My Tax and Benefits.

We are cracking down on fraud

A major project called Real Time Information (RTI) was run from late September 2014 to early March 2015. We were able to get up to date payroll data from employers via HM Revenue and Customs. We have also been getting RTI data for occupational and private pensions and annuities. We compared those earnings to earnings declared on claims for HB and CTS. The project has saved hundreds of thousands of pounds in overpaid Housing Benefit and Council Tax Support.

The project will continue into the next year. We have secured funding from the DWP for two officers to help combat fraud and error. So if you or your partner has had a change in income or any other circumstances which may affect your claim, you must let us know. You can use the change of circumstances form at the end of this newsletter to tell us about your changes. You can also email the information to Remember to quote your claim reference number.

What's new in Benefits?

Benefits Newsletter 2015 (0.3MB) - out now


In this section

Contact us

For more details about our opening hours and how to contact us, go to Merton Benefits Service contact page.

See also

Related websites

This page was last updated on Wednesday 20 May 2015