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If you are on a low income and need help paying your rent or council tax, you may be able to claim Housing Benefit (HB) or Council Tax Support (CTS).
If you get HB payments directly from Merton we will no longer send paper notifications to you. From 1 March 2015 notifications will be available to view from our secure online portal, My Tax and Benefits (account required). Act now to ensure your access to your notification letters and details of payments made directly to you.
Creating an account is easy. Visit My Tax and Benefits and follow the on-screen prompts. We will set up an account for you and send you your log in and password. To receive same-day e-mail alerts that new documents are available, send a message from your My Tax and Benefits account confirming your e-mail address.
Our Customer Charter (0.5MB) gives details of what we aim to do for our customers.
This page was last updated on Thursday 8 January 2015